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Nagarro

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4.0

based on 4.1k Reviews

Video summary

208 Nagarro Jobs

Associate Principal Engineer, CRM Dynamics

Nagarro Software Pvt. Ltd

4.0

based on 4.1k Reviews

11-15 years

₹ 21.2 - 45L/yr (AmbitionBox estimate)

Remote

1 vacancy

Associate Principal Engineer, CRM Dynamics

Nagarro

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Salesforce SQL Customer Support Information Technology Javascript

+ 4 more

Job Description

Total Experience 11+ Years.
Expertise in enterprise CRM architecture, solution design, and implementation.
Extensive experience in DCRM Sales DCRM Service Modules, including advanced customizations for Lead Management, Opportunity Tracking, Sales Forecasting, SLA Management, Case Management, and Omnichannel Customer Support.
Hands-on experience with Custom Plugins, Business Process Flows (BPFs), Workflows, JavaScript, Ribbon Customization, Web Resources and Microsoft Dynamic.
Familiarity with SQL and knowledge of other NoSQL and modern database technologies.
Expertise in designing scalable and high-performance Dataverse architecture, security models, role-based access control (RBAC), and business unit hierarchies.
Advanced experience with Power Automate, Power Apps (Canvas Model-Driven), and Custom API Integrations with third-party services (eg, SAP, Salesforce, ServiceNow).
Extensive knowledge in Azure Integration Patterns, including Azure Functions, Logic Apps, API Management, Service Bus, Event Grid, and ADX for high-volume data processing.
Experience with Apache Kafka for real-time data streaming and event-driven architecture.
Hands-on experience deploying applications to hosted data centers or cloud environments using technologies such as Docker, Kubernetes, Jenkins, Azure DevOps, and Google Cloud Platform.
Experience in Multi-Tenant and Multi-Region CRM Deployments, GitHub Actions, or Power Platform ALM.
A good understanding of UML and design patterns.
Experience in setting up CI/CD pipelines for D365 solution deployment.
Strong problem-solving skills and a passion for continuous improvement.
Strong communication skills and the ability to collaborate effectively with cross-functional teams.
Enthusiasm for learning new technologies and staying updated on industry trends.

Responsibilities:

Lead the architecture, design, and implementation of Microsoft Dynamics 365 CRM solutions.
Define CRM strategies in collaboration with business and IT leadership, aligning solutions with organizational goals.
Design and implement scalable, high-performance Dataverse architecture, security models, and role-based access control (RBAC).
Provide expertise in DCRM Sales DCRM Service Modules, including Lead Management, Opportunity Tracking, Sales Forecasting, SLA Management, Case Management, and Omnichannel Customer Support.
Develop and customize CRM functionalities using Custom Plugins, Business Process Flows (BPFs), Workflows, JavaScript, Ribbon Customization, and Web Resources.
Implement and optimize Power Platform solutions, including Power Automate, Power Apps (Canvas Model-Driven), and Custom API Integrations with third-party services such as SAP, Salesforce, and ServiceNow.
Design and implement Azure Integration Patterns, including Azure Functions, Logic Apps, API Management, Service Bus, Event Grid, and ADX for high-volume data processing.
Oversee Multi-Tenant and Multi-Region CRM Deployments, ensuring performance optimization and scalability.
Establish and maintain CI/CD pipelines for Dynamics 365 solution deployment using GitHub Actions or Power Platform ALM.
Provide guidance and mentorship to development teams, ensuring adherence to best practices in CRM implementations.
Collaborate with stakeholders at various levels, including C-level executives, business teams, and IT leadership, to communicate technical solutions effectively.
Troubleshoot and resolve complex CRM issues, providing strategic recommendations for enhancements.