Senior Staff Engineer, CRM Salesforce (Field Service Lightning)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total Experience 10+ years 
• Strong working experience in Salesforce with Field Service Lightning. 
• Strong understanding of Salesforce FSL concepts, including multi-channel architecture, data modelling, data exchange, and integrations.
• 2 full lifecycle Salesforce implementations, with experience in both B2C and B2B scenarios preferred.
• Strong Experience in Design, implement, and deploy Salesforce FSL solutions for diverse clients also guide channel partners and customers through guided selling processes.
• Strong Experience in Integrating FSL with Service Cloud to manage tasks, workflows, pricing, and quoting.
• Experience Configure and develop best-in-class proof of concepts, demos, and solution accelerators.
• Proficiency in Salesforce.com functionalities (both functional and technical) and integration capabilities.
• Guide technical teams through solution design and implementation.
• Ensure high-quality, scalable, and maintainable solutions.
• Strong analytical skills with the ability to estimate development efforts accurately.
• Effective communication and presentation skills to interact with clients and stakeholders.
• Define conceptual architecture and design while adhering to architecture best practices.
• Consider client IT landscapes and emerging technology trends.
• Provide accurate development estimates based on business and technical requirements.
• Serve as a subject matter expert, acting as a liaison with business stakeholders.
• Uncover business requirements, develop technical strategies, and demonstrate solutions tailored to customer needs.

RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding the clients business use cases and technical requirements and being able to convert them into a technical design that elegantly meets the requirements
• Mapping decisions with requirements and being able to translate the same to developers
• Identifying different solutions and being able to narrow down the best option that meets the clients requirements
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design documents explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements