Customer Support Executive

Job Description:
We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customers queries smartly. He should be open to learn and unlearn based on the situational demand.

The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.

Role & responsibilities:

• Build expert and dynamic knowledge of company products and services.
• Ensure high FCR% for Chat & Calls.
• Good written skill so that tickets can be handled properly.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.

Preferred candidate profile:

• 1-2 Yrs of support experience in software/IT/Internet support.    
• Should have excellent communication and negotiation skills.    
• Should have time management and planning skills.    
• Should have good negotiation & customer prospecting skills.

Perks and benefits:

• Device Reimbursements