MyYogaTeacher - Onboarding & Support Specialist (2-4 yrs)

MyYogaTeacher is a well funded Silicon Valley startup with 2 headquarters; one in California, USA and another in Bangalore, India. We have a great marketplace product for Yoga where we connect incredible yoga teachers in India with clients around the world (right now, mostly in the US), for online 1-on-1 Yoga sessions. These sessions transform our client's lives - getting them in great fitness, great health, and deep peace of mind.

Our office is fun! There are dinner outings and drinks, we play pictionary, sports play outings after work hours and open pantry for snacks. We take all expense paid company trips to Goa, Ooty and Chikmagalur to celebrate the success of our work.

We have a team of 60 people across various functions - Engineering, QA, Marketing, Customer Support, Design, Operations and Executive Leadership. We hire extremely skilled, smart, trustworthy, kind, supportive, and caring people. You will be working in a stimulating environment.

Being a seed funded company, there is a tremendous scope for growth for people joining at this stage. You could potentially catapult 5-10 years of your career by working in a team like our's! You will be working closely with the executive leadership.

The CEO is Jitendra Gupta, and this is his 3rd business. His previous venture (Punchh) was acquired for $500 Million in 2021. He has hand picked everyone on the team and we expect MyYogaTeacher to do 10x better.

Read more on our website - https://myyogateacher.com/aboutus

Onboarding & Support Specialist (Care Team)

Looking for a trail blazing Concierge Extraordinaire to join our team !!

Responsibilities:

- Respond to student questions and support queries via chat, email and voice during US hours and India hours.

- Follow up with students to ensure that they are successful using the service.

- Interface with engineering and product team to address support issues and drive product roadmap.

- Interface with teachers to address support queries for students and ensure that they have a personalized answer to their questions.

- Interface with teacher ops to ensure that all the reporting and roadmaps for students are delivered in a timely manner.

- Real-time support for teachers and students

Qualifications:

Professional Experience Summary

- Over two years of experience in a support role, providing exceptional assistance and fostering positive relationships with students.

Key Skills and Attributes:

- Supremely organized.

- Great listener.

- Great communication skills - both oral and written.

- A great deal of empathy and ability to feel students' frustration or challenges.

- Ability to follow a process with consistent follow-ups while handling setbacks.

- Comfortable with technology and data reporting etc.

- Collaborative in terms of working with other teams.

- Trainable - the ability to learn MI skills, listen etc.

- Able to adapt rapidly in a quickly changing environment.

- Track, measure and supply analytics for support.

- Troubleshoot and diagnose issues and create tickets using Zendesk or Slack and follow up.

- Understand the usage and features of zoom video conferencing software.

- Ability to go the extra distance for the students - double-check responses and make sure that the student problems are indeed solved.

- Should be able to work in the US time zone.

- Able to do small talk and should be a conversation starter.

- Added skill if understand asanas, Yoga.

Additional Requirements :

Student-centric : Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible.

Professional : Cares deeply about his/her profession and invests in professional growth.

Respect for the team : Respect everybody's right to have opinions. Affirms the positive in other people.

Risk-taking : Embrace challenges, try new approaches and be ok with all failures except a failure to learn.

Benefits :

- A competitive salary and benefits package that rewards your hard work.

- Opportunities for growth and advancement as you chart your own course in the tech universe.

We are seeking a dedicated and empathetic individual who is not only committed to student success but also thrives in a dynamic environment, equipped with strong communication and organizational skills. If you are passionate about providing exceptional support and making a positive impact, we invite you to apply and join our team.