Application Support Engineer - IT

Roles and Responsibilities

• Work closely with our internal users to provide Level 1 and Level 2 Application Level Support.

Manage incoming support requests via Phone and email following established procedure
within a ticketing system.

• Should be able to troubleshoot issues related to applications hosted on Windows platform.
• Should be able to troubleshoot issues such as Functional Issues , Performance Issues , Network Issues , User Issues , UI Level Issue etc.
• Conduct analysis and troubleshooting to determine the root cause of the issues.
• Escalating the issues to 3rd line support, and managing the escalation following established procedure.

Desired Candidate Profile

• Bachelors in Computer Science/ B.TECH. (CSE or IT)/BCA with 1+ year of experience in Application Support.
• Good communication, Analytical and problem solving skills.

Candidate should be OK for 6 days working.

Perks and Benefits

• Salary+ TA+ Bonus+ Business incentive

Interested candidates can email us at hrdelhi1@muthootgroup.com