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24 Muthoot Capital Services Jobs
Call Quality Analyst
Muthoot Capital Services
posted 29d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Language proficiency-English, Hindi , Malayalam (Language skill in any other will be added advantage)
- Auditing calls/Emails & evaluation based on the defined quality parameters of the executives.
- Conducting weekly feedback session to improve the individual customer service quality parameter.
- Periodic training provided to the executive based on the TNA
- Developing & implementing effective quality control procedures
- New product & changes in process should be updated to the team on a daily basis.
- Ensuring the Customer Satisfaction Survey & implementing changes based on the surveys
- Monitoring the daily agent performance & data analysis
- Handle escalation Calls/Email
- Analysis & correction of the tickets updated by the team
Employment Type: Full Time, Permanent
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What people at Muthoot Capital Services are saying
What Muthoot Capital Services employees are saying about work life
based on 239 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Muthoot Capital Services Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Free Transport 
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Relationship Manager - Retail Liabilities
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