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24 Muthoot Capital Services Jobs

Call Quality Analyst

2-7 years

Kochi

1 vacancy

Call Quality Analyst

Muthoot Capital Services

posted 29d ago

Job Description

  • Language proficiency-English, Hindi , Malayalam (Language skill in any other will be added advantage)
  • Auditing calls/Emails & evaluation based on the defined quality parameters of the executives.
  • Conducting weekly feedback session to improve the individual customer service quality parameter.
  • Periodic training provided to the executive based on the TNA
  • Developing & implementing effective quality control procedures
  • New product & changes in process should be updated to the team on a daily basis.
  • Ensuring the Customer Satisfaction Survey & implementing changes based on the surveys
  • Monitoring the daily agent performance & data analysis
  • Handle escalation Calls/Email
  • Analysis & correction of the tickets updated by the team


Employment Type: Full Time, Permanent

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What people at Muthoot Capital Services are saying

What Muthoot Capital Services employees are saying about work life

based on 239 employees
56%
87%
52%
98%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Muthoot Capital Services Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Free Transport
Work From Home +6 more
View more benefits

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