Relationship Manager - Retail Liabilities

1.Customer Acquisition

• Achieve monthly and annual targets for acquiring new Fixed Deposit customers
• Identify potential clients through market research, leads, and referrals.

2. Portfolio Management

• Ensure consistent growth of the liability portfolio by retaining and expanding the customer base.
• Upsell and cross-sell products like Gold loans, Housing Loan, Chits, Insurance and Gold savings schemes to existing customers.

3. Customer Retention and Relationship Building

• Build and maintain strong relationships with customers to ensure long-term engagement.
• Address customer queries, complaints, and requests in a timely and professional manner.
• Conduct periodic reviews of customer accounts and provide personalized investment solutions.

4. Revenue Generation

• Meet or exceed revenue targets through product sales and service upgrades.
• Increase the profitability per customer by focusing on high-value customers.

5. Compliance and Risk Management

• Ensure adherence to regulatory guidelines, KYC norms, and anti-money laundering policies.
• Monitor transactions for suspicious activities and report anomalies as per banking norms.

6. Market Awareness and Competitor Analysis

• Keep track of market trends, competitor strategies, and customer preferences to refine sales pitches.
• Provide feedback to management on product improvements or new offerings based on market demands.

8. Digital Adoption and Innovation

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