Outbound Call Centre Associate

The Outbound Call Centre Associate will manage customer interactions related to Forex products and services, ensuring excellent services delivery, addressing inquiries, supporting sales efforts, and closing leads generated from various avenues such as the company website. The ideal candidate will possess strong communication skills, a thorough understanding of Forex or Financial Products, and the ability to handle regulatory/transactional matters effectively. Initiating calls to leads, prospects, and existing clients to promote forex products, services, and solutions.

Job responsibilities -

-Handle inbound and outbound calls efficiently, addressing customer inquiries and resolving issues promptly.
-Provide information on FOREX products/services, including foreign exchange rates, remittance services, and regulatory guidelines.
-Identify opportunities to cross-sell and upsell FOREX products and services.
-Work closely with the sales team to generate and qualify leads.
-Adhere to regulatory requirements and company policies during customer interactions. Must have a knowledged of internet, WIFI connectivity, P2P, VPN, wireless connectivity.
-Ensure accurate documentation of customer details, transactions, and feedback in the system.
-Handle customer complaints professionally and escalate issues as necessary to the appropriate department.
-Engaging with customers to understand their forex needs, providing information, and answering questions about forex trading, currency exchange, and related services
-Collaborate with internal teams to ensure prompt resolution of queries.
-Maintain call logs and prepare regular reports on customer interactions, feedback, and complaints.
-Provide insights to the team for process improvements and customer satisfaction.
Conducting follow-up calls with prospects who have shown interest but have not yet committed, to close sales and ensure customer satisfaction.

-Experience in an inbound/outbound call center, preferably in FOREX, foreign currency sales, banking, outward remittance, travel cards, or other financial services sectors

-Strong verbal and written communication skills in English, Hindi, and a regional language

-Ability to explain complex financial products clearly and effectively & excellent problem-solving -and negotiation skills

-Basic understanding of FOREX products, exchange rates, and regulatory requirements.

-Proficiency in MS Office Suite, Power point, etc.