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Sr Customer Success Consultant
MTAP Technologies
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
- Act as single point contact for all client queries.
- Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
- Managing the entire show of Account Management and supporting clients.
- Owning the long term as well as the short-term growth strategy of the account(s).
- Participate in internal planning activities to develop schedules and align resources for projects and support activities.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Find opportunities to bring in automation/orchestration in order to enhance client service experience.
- Respond to queries from potential and existing customers, communicate Safetrax s value proposition and negotiate deals successfully.
- Understand client needs and address within defined TAT
- Bachelor s degree and demonstrated prior Account/Service Management experience.
- Information Technology experience
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint )
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand technical risks and supportability parameters
- Strong decision-making skills.
- The ability to analyse, think innovatively, adapt and drive new best practices.
- The ability to farm the account through relationship management.
Employment Type: Full Time, Permanent
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What people at MTAP Technologies are saying
Rating based on 1 Senior Customer Success Consultant
review
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
The benefits that come from working here are above and beyond the monetary rewards we receive. Management gives constructive criticism when it's needed and praise when it's due. I have received more positive feedback and recognition here than anywhere else in my career. Good upskilling opportunities. Decent pay hike and variable payout as compared to other peers.
- Salary - Excellent+6 more
Work-life balance is not up to the mark for a couple of projects. A more streamlined approach to addressing workflow challenges would contribute to smoother operations.
Senior Customer Success Consultant salary at MTAP Technologies
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MTAP Technologies Benefits
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