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140 MSD Pharmaceuticals Jobs

Senior Manager, Email Services

4-9 years

Hyderabad / Secunderabad

1 vacancy

Senior Manager, Email Services

MSD Pharmaceuticals

posted 1d ago

Job Description

R3 Senior Manager, Email Services
The Opportunity
  • Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
  • Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
  • Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the worlds greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview
We are seeking an experienced senior engineer to join the email services team. This role is critical in shaping the architecture, infrastructure and solution delivery of the email platform aimed at enhancing the overall experience of our services. These services encompass Microsoft Infrastructure products, including Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions. The ideal candidate will possess a global mindset and demonstrate an ability to collaborate effectively with international teams and business units. This position requires an individual who can drive and lead projects to advance the product roadmap. This role also requires mentoring and guiding junior team members in resolving messaging issues.
What will you do in this role:
  • Provide core administration and escalation support for messaging services, focusing on Microsoft EOP/ATP in a global O365 cloud environment.
  • Manage incident and problem processes, ensuring ongoing operational excellence, infrastructure consolidation, and release/patch management.
  • Develop and execute production support procedures, including business continuity and disaster recovery plans.
  • Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.
  • Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades related to email security in O365 ecosystem.
  • Anticipate service issues proactively and recommend resolutions.
  • Oversee the team and provide direction on Exchange-related issues and work processes.
  • Responsible for managing the global daily operations of the client s messaging environment.
  • Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.
  • Lead projects related to knowledge base creation to help reduce service desk incidents.
  • Mentor and guide new team members in resolving messaging issues.
  • Lead projects as an email subject matter expert.
What should you have:
  • 10+ years of practical experience with configuration / deployment / support of Microsoft Office 365 and Exchange 2016 / 2019
  • Demonstrate in-depth understanding of Microsoft Infrastructure products, including Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions.
  • Possess strong knowledge of Microsoft Exchange On-Premises, Hybrid, and Office 365 for internal infrastructure.
  • Experience with internet gateways and message filtering/system hygiene.
  • Proficient in providing support for Exchange Online email environments.
  • Familiarity with email security and hygiene-related issues.
  • Understanding of complex, globally distributed email environments, including email protocols and routing concepts.
  • Experience with Cisco IronPort and Advanced Malware Protection (AMP).
  • Understanding of email authentication mechanisms, including DMARC, DKIM, and SPF.
  • Proficiency in Windows and Exchange PowerShell scripting.
  • Experience with Outlook Client and OWA.
  • Familiarity with group management products.
  • User account management and troubleshooting capabilities.
  • Knowledge of Mobility Email Active Sync and O365 email synchronization with the cloud.
  • Strong documentation and troubleshooting skills.
  • Effective communication skills with various project stakeholders, including IT leadership, business customers, team members, and other IT colleagues.
  • Must have good organizational skills and the ability to follow-through on projects with minimal supervision.
  • Strong collaboration, presentation, and influencing skills.
Desired Skills:
  • Programming / Scripting knowledge a plus - Graph API, Wise Studio, AutoIt, VBscript, PowerShell, XML, CMD/Batch files
  • Capable of taking the initiative and working with minimal supervision in a highly demanding environment.
  • Possesses strong technical and analytical skills, with an ability to adapt and learn new technologies rapidly.
  • Adept at presenting technical ideas in a business-friendly and user-friendly language.
Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
Who we are:
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the worlds most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
04/4/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Employment Type: Full Time, Permanent

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What people at MSD Pharmaceuticals are saying

4.2
 Rating based on 3 Senior Manager reviews

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Work life balance and company culture

  • Salary - Excellent
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Senior Manager salary at MSD Pharmaceuticals

reported by 32 employees with 7-17 years exp.
₹21 L/yr - ₹42.9 L/yr
43% more than the average Senior Manager Salary in India
View more details

What MSD Pharmaceuticals employees are saying about work life

based on 263 employees
83%
37%
45%
100%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

MSD Pharmaceuticals Benefits

Health Insurance
Job Training
Soft Skill Training
Education Assistance
Work From Home
Cafeteria +6 more
View more benefits

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