Team Leader - Service Desk

Job Description

Location : Bangalore / Hyderabad

Who are we looking for

A senior level Application Packaging engineer to manage a project for one of our clients. The Individual should be passionate about technology, experienced in administration of team and shift .

Technical Skills:

Mandatory:

Above 6+ years of Experience in Application Packaging

Experience in Application (Virtualized and MSI)

Hands on experience in App-V environment

Good Knowledge on Citrix Environment

Exposure experience in Packaging and troubleshooting applications across all the platforms (Win 7/10/Server VDI s)

Excellent process knowledge and lifecycle Management of the packaging deployment

Participate in testing and successful deployment of software to all applicable supported platforms.

Good knowledge on Wintel (DFS, Storage, Networking, AD).

Hands on experience in PowerShell VB Scripting, SCCM and Cloud paging.

Knowledge in SQL, WQL, WMI

Create and maintain documentation for deployment/packaging, administrative procedures, architecture, known errors, workarounds and application specific information.

Experience in Incident, Problem and Change Management process

Good to have:

Experience in Application Deployment using APPV Management console (virtualized application) for Physical Virtual environments.

Cloud paging and Mac packaging.

Behavioral Skills :

Resolve technical issues of projects and explore alternate designs

Very good troubleshooting skills

Good team management Skills

Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

Effectively collaborates and communicates with the stakeholders and ensure client satisfaction

Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

Flexible in supporting any shifts (24/7) Including Night Shift.

Education qualification: B. Tech , BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college