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147 Mphasis Jobs
Associate-Call Center Rep.
1-3 years
₹ 2 - 2.8L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
Associate-Call Center Rep.
Mphasis
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Processor Level
Digital Risk s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.
Digital Risk s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.
Position Overview:
The LPA Order Out process job includes the conducting of the initial Loan Setup post-Underwriting. The LPA Order Out Associate will request and obtain third party documents based on the loan conditions in the file. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
Essential Job Functions:
Process loans from application to UW including but not limited to:
o Order Payoffs
o Validating Property Profiles
o Pull & Upload Purchase Agreement from Salesforce
o Insurance Order
o Pull Insurance Quote
o Label documents from Blend to eFolder
o Order Payoff
o Order Translations
o Order Credit Supplements
o MI Orders
o Collecting and analyzing documents to submit to Underwriting for final approval
o Communicating expectations, requirements and program details though established communication standards
o Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
o Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
o Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
Ensure customer service surveys maintain the rating level designated by management
Communicate with all parties involved in the transaction to keep them informed of file status
Review and analyze all necessary documentation, including borrower docs and third-party docs
Interpret policies while analyzing applicant information, property and documentation
Comprehensive understanding of credit underwriting guidelines
Must be flexible and able to work in a fast paced, potentially stressful environment
As 100% of the work opportunities are onsite, in person attendance is required
Requirements:
2+ years of current experience in Financial Services with Loan Processing experience preferred
Knowledge of processing, underwriting and closing procedures
Excellent customer service and communication skills
Detail oriented and excellent organizational skills
Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
Problem-solver with strong analytical skills
Adheres to directives, procedures and standards
Ability to work in a paperless environment
Candidates must be available to work outside of normal business hours when necessary
Employment Type: Full Time, Permanent
Read full job descriptionMphasis Interview Questions & Tips
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What people at Mphasis are saying
Rating based on 31 Associate
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
Likes
Stupid company
Dislikes
Worst company , worst team culture, worst team leads
- Salary - Bad
+6 more
Associate salary at Mphasis
reported by
223
employees
with 1-6
years exp.
₹1.6
L/yr - ₹7
L/yr
52%
less
than the average Associate Salary in India
View more details
What Mphasis employees are saying about work life
based on 8.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mphasis Benefits
Submitted by Company
Cafeteria 
Health Insurance Soft Skill Training Job Training
Submitted by Employees
View more benefits 
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Mphasis Pune Office Locations
Pune Office
Mphasis Software & Services India P, No. 33, 2nd Floor, Sakar 10, Sassoon Road, Opp. Jehangir Hospital, Camp, Swargate
Pune
Maharashtra 411001
Maharashtra 411001
Pune Office
Mphasis Limited, Magarpatta, Cybercity, Tower IV, Magarpatta City, Hadapsar
Pune
Maharashtra 411013
Maharashtra 411013
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