Real Time Analyst

Role: Real Time Analyst

Designation: Associate

Location: Chennai (Ambit IT Park)

Shifts: Flexible to work in Night Shifts

Work Model: Work From Office

Looking for immediate joiners only

Job Description:

Skills:

• Proficient in Excel.
• Strong analytical skills.
• Ability to prioritize and multitask.
• Strong interpersonal skills to build and foster stake holder relationships
• Excellent written and verbal communication skills.
• Proactive issue resolution skills and process improvement.
• Ability to positively interface with the Clients.
• In-depth knowledge of Project SLA metrics applicable to WPO.

KPI:

• Real time queue management
• Idle management.
• Shrinkage management.
• Meet Project SLA.
• Provide RCA.
• Reporting Accuracy & Timeliness (Project & Associate Level).
• Accurate and Timely Exception Processing on IEX/EWFM.
• Client Escalation would be a Negative marker.

Additional Initiatives:

• Hands on experience in any of the workforce Tools is an advantage.