Real Time Analyst

Openings for RTA!!

• 2 to 4 years of workforce experience in real-time management a must
• Experience adding and removing people from systems preferred
• Must have solid verbal and written communications skills
• Must have flexibility to work during any hours of operation
• High degree of accuracy and timeliness in reporting required
• Proficient in MS Office Suite (Excel, Outlook)
• Strong quantitative and analytical skills
• Experience of one or more years using Genesys/Avaya telephony and Aspect/Verint WFM software
• Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast-paced, shifting-priority environment