Resort Manager

Residential Resort Manager needs to manage day-to-day operations of the resort, including front desk services, housekeeping, food and beverage, maintenance, and other departments.

Guest Services:

Ensure high levels of customer service and guest satisfaction.

Address guest concerns and resolve issues promptly to enhance the guest experience.

Staff Management:

Recruit, train, and supervise resort staff.

Establish and communicate performance expectations.

Conduct regular staff meetings and training sessions.

Financial Management:

Develop and manage the resort's budget.

Monitor expenses and revenue to ensure financial targets are met.

Implement cost-control measures to optimize profitability.

Marketing and Sales:

To promote the resort and secure bookings.

Monitor industry trends and competitors to stay competitive.

Reservations and Bookings:

Oversee the reservation system to manage room bookings and availability.

Ensure accurate and efficient check-in and check-out processes.

Facility Maintenance:

Coordinate maintenance activities to ensure the resort is well-maintained.

Implement preventive maintenance programs to address issues before they become problems.

Quality Control:

Establish and enforce quality standards for all aspects of the resort, including accommodations, amenities, and services.

Plan and coordinate events held at the resort, including conferences, weddings, and other special occasions.

Ensure that events run smoothly and meet client expectations.

Community and Public Relations:

Build positive relationships with the local community.

Implement eco-friendly practices to promote sustainability.

Explore and adopt green initiatives where feasible.

Reporting and Analysis:

Generate and analyze reports related to occupancy rates, revenue, and guest satisfaction.

Use data to make informed decisions and improve overall performance.Role & responsibilities

Preferred candidate profile

Perks and benefits