Customer Insights Manager

About Us:

Mosaic Wellness is building digital-first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace.

Man Matters, started in May 2020, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair, beard, performance and nutrition concerns by offering personalised treatment plans and access to expert doctors and health coaches.

Be Bodywise started in May 2021, is an online women s elective health platform, serving 1.5M+ women every year by providing personalised solutions and doctor consults across concerns for hair, face, body, pcos, sleep and nutrition.

Little Joys, started in May 2022, is an online health platform for kids, helping 1M+ parents every year solve for their child s physical, mental, and emotional development by offering age-appropriate solutions for nutrition, immunity, brain health, bone health, personal hygiene and behavioural development with access to expert doctors and nutritionists.

Job Summary:

As a Customer Insights manager, you will be critical in shaping our customer experience. Be the source of truth and the customer s companion to understand their needs, preferences, and concerns. In a highly cross-functional role, you will use these insights to implement improvements and enhance the experience and NPS manifold

• Collect customer feedback and inputs from various channels including conversations, surveys, and online media
• Analyse data to derive patterns and areas of improvement
• Translate the above to actionable insights and areas of improvement
• Collaborate with the various functional teams to prioritize and implement these changes
• Monitor the impact of these changes and iterate as necessary

Qualifications and Expectations:

• 2+ years of experience, preferably in a startup environment. We love generalists.
• Experience in customer insights, VOC roles, and customer research would be a plus
• A customer-first mindset with a deep understanding of customer behavior and the ability to translate core customer insights into improvements
• Strong analytical skills with the ability to interpret data, draw insights, and make informed decisions using visualization and analytical tools
• Ability to thrive in a fast-paced, dynamic environment and drive results
• Demonstrated bias for action, ownership mentality, and determination to overcome challenges and achieve goals