Manager- Quality

About Us:

Mosaic Wellness is building digital first, health brands for elective health concerns.

Man Matters, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair loss, beard growth, fitness and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches.

Be Body Wise, is an online women s elective health platform, serving 4M+ women every year by providing personalized solutions and doctor consults across concerns for hair health, body care, Sleep and nutrition.

Little Joys is an online health platform for kids, helping 2M+ parents every year solve for their child s physical, mental and emotional development by offering age- appropriate solutions for nutrition, immunity, brain health, bone health with access to expert doctors and nutritionists.

We are looking for a reliable Manager of Quality Assurance to ensure that all external and internal requirements are met before our product reaches our customers. You will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues. The Quality Assurance Manager is responsible for maintaining the highest quality standards in a production company. Help develop, protect, and audit all processes that may impact certain qualities. The Quality Assurance Manager needs to have strong leadership and teamwork skills to build positive relationships with their team (internal and external). Attention to detail is essential for testing products for defects. Furthermore, analytical minds produce better results when analyzing large amounts of data.

The goal is to assure the high quality of our operations and services aiming to the long-term success of our business.

Responsibilities

Devise procedures to inspect and report quality issues

Monitor all operations that affect quality

Supervise and guide inspectors, technicians and other staff

Assure the reliability and consistency of production by checking processes and final output

Appraise internal customers requirements and make sure they are satisfied

Report all malfunctions (Product, Process, Packaging) to production executives to ensure immediate action

Facilitate proactive solutions by collecting and analyzing quality data

Review current standards and policies

Keep records of quality reports, statistical reviews and relevant documentation

Ensure all legal standards are met

Identify quality problems or areas for improvement and recommend solutions.

Communicate quality control information to all relevant organizational departments

Identify critical points in the manufacturing process and specify sampling procedures to be used at these points (RM and PM IN to FG Out)

To ensure the analytical/microbiology laboratories and Incoming Inspection are in operation mode to support Production and the release of the product

To ensure all raw materials are received, inspected, sampled, and disposition according to procedure

Direct inspection and testing personnel to promote effective control of processes and products

Manage and coaches members of QC lab

Prepare and reviews technical documents and ensure that high standards of product safety and regulatory are executed.

Devise ways of improving the manufacturing process to ensure higher-quality goods.

Planning and overseeing the implementation of periodic additive, evaluation of output quality.

Planning and implementation of the periodicity of production processes and providing appropriate solutions for production to reduce or eliminate deflections in the processes.

Undertaking and monitoring good performance, monitoring, and product measurements according to control plans

Grounding, planning and monitoring the implementation of statistical control of processes

Analysis of customer complaints and present RCAs and CAPAs

Check for non-conformists observed in products and perform corrective actions and violations.

Requirements and skills

Proven experience as a quality assurance manager or relevant role

Thorough knowledge of methodologies of quality assurance and standards

Excellent numerical skills and understanding of data analysis/statistical methods

Good knowledge of MS Office and databases

Outstanding communication skills

Great attention to detail and a results driven approach

Excellent organizational and leadership abilities

Reliable and Trustworthy

Certification of quality control is a strong advantage (ISO 9000 etc.) is a plus

Must have 3 to 5 years of experience, FMCG experience will be preferred

Willingness to travel to vendor (RM and PM Suppliers) locations and Corporate Office location

Other Relevant Details

Role is based out of Hyderabad at Third Party Manufacturing Location

Involves 35% to 45% travel PAN INDIA

Work week extends from Monday to Saturday

Position Reports to Head of Quality based out of Mumbai Corporate Office

Must be a self starter and have high level of ownership since it s a remote work opportunity