Operations Manager/Manager - Morningstar!

Role: Manager

Team name MID - Institutional Investments

Shift UK/US

Job Responsibilities

• Responsible for managing 50 plus team members and 5 Team Leads including initiating recruiting/following up with HR, interviewing and selecting candidates for FTC (Follow the Customer) program and various other strategic initiatives and projects in the team.
• Actively coordinates with Global MID team and required stakeholders to schedule training batches, evaluate trainees.
• Ensures the team is operating under the most efficient manner (optimum utilization of resources & capacity) to cater to the 24*5 global operating model.
• Identifies and develops talent on the team; focus on having the relevant competencies and skilled developed for new hires in the team.
• Plans and executes cross training to support critical and short turnaround processes so that client deliverables and SLAs are met.
• Ensures the team has all the necessary resources and tools needed to perform and meet their goals.
• Acts as the main point of contact for all team members to raise queries and concerns.
• Monitors metrics dashboards and ensures all Team Leads are on track with the defined goals/OKRs.
• Tracks, measures, and reports on agreed daily, monthly, and quarterly metrics to all stakeholders.
• Provides coaching, mentorship, and training to Team Leads as appropriate and according to the specific needs of the individual’s role and the process.
• Identifies areas for improvement and scope of automation across all processes and proactively takes steps to encourage and motivate idea generation from teams.
• Sets goals and priorities for the Team Leads and team members in consultation with the stakeholders and ensures performance standards are consistently met or exceeded.
• Effectively track and monitor leave requests, arrange for staffing requirements for BCP
• Motivates and rewards the team insuring good overall morale.
• Conducts performance reviews of each team member and Team Lead and discusses career development paths and opportunities for team members.
• Hold sessions with Team Leads/ team to communicate Organizational level updates, changes, issues, procedures, or reminders.
• Communicate any questions, issues, or recommendations with regards to process, workflow, technology, methodology, team morale, etc.
• Works closely with the Technology, project team and other stakeholders to review, prioritize and track the progress of automation goals/Machine Learning (ML) opportunities.

Requirements

• Goal oriented, Organized and Self-motivated
• Delegation and decision-making
• Attention to Detail & Analytical Skills
• Excellent Presentation and Organization Skills (Email, Task Management, Follow-up)
• Ability to motivate, network and build relations with Local & Global Teams
• Ability to give and accept Constructive Feedback
• Demonstrated ability to develop talent.

Desired Candidate Profile:

• Bachelor/Master’s degree in finance/business with an exceptional academic record
• Professional degree (CA, CFA) will be a plus
• 8-10 years of professional work experience in people management
• Automation mindset to facilitate process improvements.
• Command on Quality tools, LEAN, Agile philosophy
• Strong people and project management skills
• Proven experience in optimizing processes
• Strategic thinking and problem solving
• Strong work ethics and eagerness to learn in a constantly evolving and fast-paced environment.
• Flexible to work in shifts.

Morningstar is an equal opportunity employer.