Customer Support Executive (Fresher)

Hello Dear Candidate,

Greetings for the day

Please find the Company Profile and Job Description mentioned below.

TELUS Digital, formally known as Telus International.Telus Corporation is a parent company which is one of largest telecommunications/telecom company in Canada. We hold the largest market share in Canada & USA and we have a global presence around the world. Like in India we have Jio, airtel and vodafone etc. In India , we have offices in Noida, Gurugram, Bengaluru, Mumbai and Ahmedabad.

We have 4 different verticals broadly categories as

Digital Solutions

Customer Experience

Healthcare

Artificial Intelligence

Kindly note candidate must have excellent communication skills.

Performing inbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services.

• Building customer relationships by uncovering their stories, getting to know their needs and

recommending product selections they feel good about

• Solution-based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
• Simultaneously navigating through multiple systems and tools while interacting with customers.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.

Desired Candidate Profile

• Qualification : 10 + 2, Any Graduate(UG freshers not eligible)
• Graduate freshers with good English communication skills are interested in starting their careers in international sales.
• Experience required: 0-5 yrs
• Excellent communication in English.
• Comfortable with graveyard shifts.

Perks and Benefits

• Shift Timing- Fixed Night Shift
• Working Model: 5 days (work from Office) Rotational Shifts
• Location: Noida Sector-135
• Free pick up and drop facility will be provided within 35 Kms range