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Digital Account Manager
Monolith IMC
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job responsibilities
- Client Communication :
Create a seamless and comfortable communication channel with clients. Manage day-to-day activities, including regular client interactions and addressing their needs effectively.
- Requirement Gathering Documentation :
Collect client requirements with a thorough understanding, document them, and communicate them to internal departments. Ensure all deliverables align with client expectations.
- Asset Management :
Manage clients online assets (social media, website content) based on the marketing calendar.
- Reporting :
Prepare and maintain management and client reports with accuracy and frequency. Ensure timely completion of daily, weekly, and monthly reports, including social media performance and deliverables status.
- Social Media Management :
Handle general social media management, including postings, comments, direct messages, customer FAQs, and alerting clients of any customer issues.
- Team Collaboration :
Serve as a bridge between the client and the Monolith IMC team. Communicate creative requirements and coordinate with the larger team for successful delivery of projects.
- Calendar-Based SM Postings :
Ensure social media postings are aligned with the content calendar and meet client objectives.
- Deliverables Tracking :
Oversee the quality and timeliness of all deliverables, ensuring smooth execution and alignment with client expectations.
- Standup Meetings :
Participate in daily and weekly standups, identifying problems and proposing solutions. Facilitate communication within the team.
- CEO Support and Client Visits: Assist the CEO with meeting preparations and individual meetings as needed. Additionally, participate in client visits, coordinating daily operations, and ensuring effective communication to address client needs.
Experience Requirement :
1-2 years of experience in digital account management, social media, or a related field.
1-2 years of experience in digital account management, social media, or a related field.
Male candidates are only preferred.
Location : Cochin
Salary as per industry standards.
Highly Preferred Skills: - Basics of social media management.
- Basics of Google Analytics and digital tools.
- Strong team player with a mindset for innovation and continuous improvement.
Employment Type: Full Time, Permanent
Functional Areas: Marketing
Read full job description What people at Monolith IMC are saying
What Monolith IMC employees are saying about work life
based on 10 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
Monolith IMC Benefits
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