IT Helpdesk / Servicedesk Agent - Hyderabad

- Microsoft 365

- Experience in hybrid Active Directory Environments.

- Outstanding communication skills (customer interaction, updates, analysis)

- Ability to articulate complex technical information into simple-to-understand terms.

- Problem-Solving Skills.

- Excellent Written communication (documentation of system issues, analysis, solutions in the ITSM system, and feedback for improvement of help desk procedures)

- Time management

- Knowledge of help desk software, ticketing systems, and databases

- Experience leveraging geographically diverse IT support teams.

- Proficiency in the English language is required.

- Minimum of two years in a Helpdesk/Service desk, IT Service Delivery, or Desktop Support role.

- Experience with customer facing IT systems with complex back-office integrations.

- Broad knowledge of IT operations (networking, telecom, infrastructure, security, desktop support)

- Experience with deployment tools (SCCM, PDQ, Altiris, etc.) and PowerShell is a plus.

- Experience managing Active Directory user environments, hybrid Azure.

- Experience managing and maintaining desktop images.

- Experience troubleshooting corporate desktop hardware and software.

- Functional knowledge of financial instruments and industry domains in a plus.

- Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols.

- Familiarity with troubleshooting various types of network hardware such as routers and switches.

- Proficient in configuring and managing devices to ensure smooth network operations.

- Experience in Router identification and configurations, fail-over to backup connections.

- Knowledge of SDWAN (Software Defined WAN)