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Engineer- Customer service support
Mold-Masters
posted 1d ago
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Flexible timing
Key skills for the job
Job Description
Position Summary:
The purpose of the role is to provide support to the service engineers in machine problems and installation. Ensure all technical support to the field.
Work You ll Do:
- Provide support to field service engineers for breakdown calls, machine problems, feature-option working procedure, software downloading, processing problem, etc.
- Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
- Provide field support for machine installation for Injection molding.
- Provide Shop floor support for run off of machines at time of heavy workload in production
- Support mold trial of Injection molding machine
- Provide on-site support for installation or trouble shooting as when required.
- Field Support Co-ordination for Tools Manpower from shopfloor for special job
- FSL support, Field Issue Monitoring, Co-ordination Resolution through support from Design, Assembly Quality.
- History Folder Machine Data Maintenance.
- Preparation of Management reports related Customer Support
- Data preparation, MIS, and data entry into ERP system
- Quality/Vendor Data Support
- Field Complaint Flash
- Technical Service Bulletin
- Technical support for After Market : support spares department for all technical support requirement pertaining to obsolete parts like cylinders.
Team:
This role will be a part of Customer support Team.
Basic Qualifications:
Completed full time Diploma / B.Tech in Mechanical / Electronics / Electrical / Plastics
Experience : 4 to 5 Years in injection Molding Manufacturing company.
Employment Type: Full Time, Permanent
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based on 40 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mold-Masters Benefits
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