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41 Mold-Masters Jobs

Engineer- Customer service support

4-5 years

Ahmedabad

1 vacancy

Engineer- Customer service support

Mold-Masters

posted 1mon ago

Job Description

Position Summary:
The purpose of the role is to provide support to the service engineers in machine problems and installation. Ensure all technical support to the field.
Work You ll Do:
  • Provide support to field service engineers for breakdown calls, machine problems, feature-option working procedure, software downloading, processing problem, etc.
  • Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
  • Provide field support for machine installation for Injection molding.
  • Provide Shop floor support for run off of machines at time of heavy workload in production
  • Support mold trial of Injection molding machine
  • Provide on-site support for installation or trouble shooting as when required.
  • Field Support Co-ordination for Tools Manpower from shopfloor for special job
  • FSL support, Field Issue Monitoring, Co-ordination Resolution through support from Design, Assembly Quality.
  • History Folder Machine Data Maintenance.
  • Preparation of Management reports related Customer Support
  • Data preparation, MIS, and data entry into ERP system
  • Quality/Vendor Data Support
  • Field Complaint Flash
  • Technical Service Bulletin
  • Technical support for After Market : support spares department for all technical support requirement pertaining to obsolete parts like cylinders.

Team:
This role will be a part of Customer support Team.
Basic Qualifications:
Completed full time Diploma / B.Tech in Mechanical / Electronics / Electrical / Plastics
Experience : 4 to 5 Years in injection Molding Manufacturing company.

Employment Type: Full Time, Permanent

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based on 40 employees
52%
40%
67%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
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Mold-Masters Benefits

Health Insurance
Job Training
Soft Skill Training
Cafeteria
Work From Home
Free Transport +6 more
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