Customer Service/Customer Support Internship in Bangalore

Role Customer Experience Intern.
Responsibilities.
Handling all day to day inbound and outbound queries including calls, emails, social media platforms like Whatsapp, Facebook, Twitter, etc..
Gathering customer feedback, reviews, and ratings from customers..
Empathise and understand dissatisfied customers and our target audience..
The customer is first and always right! Ensure the Turn-Around-Time (TAT) expected by the customer is fulfilled/maintained..
Uphold the premium experience of the company to the customer base and ownership of end-to-end query resolution..
Requirements.
An ambitious fresher or someone with experience of up to one year can apply..
Have a basic understanding of all Customer Experience activities including customer calling, social media, analytics, CRM tool management etc..
Have excellent communication and interpersonal skills, with the ability to be personable yet persistent..
Should be proficient in English and Hindi.
Both written and spoken..
Note:This is an in-office role with timings 10 AM to 7 PM.
We have alternate Saturdays working for this role.
Candidates will be filtered based on their adherence to this business requirement.
We encourage candidates who can join us for a full time post the internship period as well..
About Company:We believe humans are like sharks.
They have to keep moving to thrive, to grow & to feel alive.
As long as they have a destination in mind, whether it's a life goal, career aim, or even a trip they have a purpose in life.
They're #GoingPlaces.
We're on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp..