Head, Global Professional Services

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world s most trusted customer engagement platform for the mobile-first world.

And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic

Responsibility:

• Designing and develop the methodology for efficient implementation including but not limited to (scoping, estimating and Contract reviews) of MoEngages Platform solutions

• Owning the responsibility of customer engagement and delight during the customer onboarding phase by focusing on value/ROI realization for customers

• Demonstrate the core value of customer obsession

• Build and maintain lasting relationships with Senior client executives

• Oversee and lead the team of implementation managers, sr managers and directors working on 300 - 500 customer engagements and be the executive point of escalation for project issues, risks, delays, and red accounts during onboarding phase

• Collaborate and drive customer initiatives with MoEngage internal stakeholders like Product Management, Engineering, Customer Success and Tech Support organizations.

• Providing thought leadership and collaborate with the GTM team during large and global enterprise customer deals

• Will own the entire P&L for the professional services team by focusing on key metrics like Revenue/Cost, Productivity and Continuous efficiency improvement automation and resource development.

• Responsible for practice development including - building best practices and benchmarks from completed projects and employee centric activities like hiring, employee Engagement, Growth and Culture development

Qualification:

• At least 15+ years of experience across functional or technical roles including implementing solution architecture, technology consulting, project management, and implementation of SAAS solutions,

• 5+ years of experience leading consulting practices and leading globally distributed tech consulting teams

• Ability to lead in a fast growing business environment with competing priorities

• Should demonstrate MoEngages core values of customer obsession and growth

• Should be open to 30% travel - pan India and international

• Excellent verbal, written and interpersonal skills

• ability to take hands-on approach to complex customer requirements and troubled engagements

• Nice to have

• Masters Degree in Technology or Business

• Professional Certifications in Project / Program Management