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Mobiquity

Compare

4.3

based on 55 Reviews

202 Mobiquity Jobs

Workplace Engineering Track Associate

Mobiquity, Inc

4.3

based on 55 Reviews

4-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Workplace Engineering Track Associate

Mobiquity

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Air Ticketing Windows System Administration Active Directory WiFi VPN ITIL Process

+ 2 more

Job Description

Provide accurate, timely, and high-quality customer-focused assistance. Responsible for the quality and delivery of technical support to customers on the technology used to deliver support of products and services and related software to internal employees.

Respond to customers within a designated timeframe with resolution/outcome and ensure customer business needs are met while adhering to ITIL process, corporate standards, and meeting service level agreements.

Anticipate, identify, reproduce, and resolve problems in areas of specialty in a professional manner

Demonstrate proficiency in using the latest Windows Operating system and understand Windows naming conventions (file, directory, path, and drives.)

Demonstrate the willingness and ability to generate thoughtful, creative approaches to work.

Requirements

Must be able to work the hours of open shift.

Basic experience in a Help Desk, Call Center, and Technical Support environment.

A knowledge of ServiceNow is preferred or a similar ticketing system is desired.

Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end-user PC hardware and software issues in a Windows operating environment. Having experience with mainframe issues is a plus.

Experience in the following: Most current Microsoft Windows Operating System as well as Microsoft Office Products.

Experience in Remote connectivity via VPN and VDI.

Basic knowledge of TCP/IP and Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.

Experience in Remote assistance tools such as Webex/PC Assist or similar tools, which are used in most Help Desks to control customers PCs.

Experience in home networks and Wi-Fi to troubleshoot such issues.

Experience in Security Administration of Active Directory.

Must follow ITIL processes and procedures and ITIL framework certification preferred.

Ability to work well with others in a team environment including as a member of possible rotational assignments, or as part of a project team

Employment Type: Full Time, Permanent

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Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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