Executive - Customer Care (1-6 yrs)

1. Customer Interaction

a) Handle inbound and outbound customer calls, emails, and messages promptly and professionally.

2. Issue Resolution

a) Identify customer needs, concerns, or complaints and work towards resolving them effectively and efficiently.

3. Product Knowledge

a) Acquire in-depth knowledge of the company's products or services to address customer inquiries and provide relevant information.

4. Documentation and Reporting

a) Document customer interactions, inquiries, and resolutions accurately in the customer relationship management (CRM) system.

5. Customer Relationship Management

a) Build and maintain positive relationships with customers by delivering excellent service and demonstrating professionalism and integrity.

6. Team Collaboration

a) Collaborate with internal departments such as sales, technical support, and operations to ensure seamless customer service delivery and resolution of customer issues.