Community Manager - Telecom/Automotive (5-15 yrs)

Job Description:

- We are looking for a passionate and experienced Community Manager to build, grow, and manage our brand's online and offline communities. The ideal candidate should have at least 5 years of relevant experience in community management, particularly in the Telecom (Mobile Handset) and Automotive industries.

Key Responsibilities:

Community Engagement & Growth:

- Develop and implement strategies to grow and engage online and offline communities.

- Manage forums, social media platforms, and other communication channels to foster community interaction.

- Organize and manage community events, meetups, and user engagement programs.

Content & Communication:

- Create and curate engaging content tailored for the community.

- Address community questions, concerns, and feedback in a timely and professional manner.

- Develop FAQs, newsletters, and knowledge-sharing initiatives for community members.

Brand Advocacy & Relationship Management:

- Act as the voice of the brand and establish strong relationships with community members.

- Collaborate with brand ambassadors, influencers, and industry experts to enhance community engagement.

- Monitor and manage brand reputation across various platforms.

Analytics & Reporting:

- Track and analyze community growth, engagement, and feedback.

- Provide insights and recommendations to improve community strategies.

- Report on key community metrics and user sentiment.

Collaboration & Cross-functional Coordination:

- Work closely with marketing, product, and customer support teams to align community efforts with business objectives.

- Assist in product launches, promotions, and user feedback collection.

Required Skills & Qualifications :

- Minimum 5 years of relevant experience in community management.

- Proven expertise in managing online forums, social media groups, and offline community engagement.

- Strong understanding of the Telecom (Mobile Handset) and Automotive industries.

- Excellent communication and interpersonal skills.

- Experience in handling crisis management and resolving community-related issues.

- Ability to analyze trends and community insights to drive engagement.

- Strong content creation and copywriting skills.

- Proficiency in community management tools and social media platforms.

Preferred Qualifications :

- Prior experience in managing communities for a mobile handset or automotive brand.

- Familiarity with online reputation management tools.

- Event planning and execution experience.