Executive - CRM (2-4 yrs)

Customer Relationship Management:

Develop and maintain strong relationships with customers to enhance customer satisfaction and loyalty.

- Act as the primary point of contact for customer inquiries, issues, and requests, ensuring timely and effective resolution.

Data Management and Analysis:

- Manage customer data in CRM systems, ensuring accuracy and completeness of customer profiles.

- Analyze customer data and behavior to identify trends and opportunities for upselling or cross-selling products.

Campaign Management:

- Collaborate with marketing teams to plan and execute customer engagement campaigns, promotions, and events.

- Monitor campaign performance and analyze results to improve future initiatives.

Feedback Collection and Reporting:

- Gather customer feedback through surveys, calls, and other means to assess satisfaction and identify areas for improvement.

- Prepare reports on customer interactions, feedback, and trends to inform management decisions.

Collaboration with Sales and Marketing Teams:

- Work closely with sales and marketing teams to ensure a cohesive approach to customer engagement and service delivery.

- Assist in training staff on CRM best practices and the importance of customer-centric approaches.

Continuous Improvement:

- Stay updated on industry trends and best practices in CRM to enhance customer experience and operational efficiency.

- Recommend improvements to CRM processes and tools to better serve customers and the organization.

Key Skills :-

- Proficiency in CRM software (e.g., Salesforce, HubSpot)

- Strong communication and interpersonal skills

- Analytical skills to interpret customer data

- Experience in customer engagement and relationship-building

- Ability to work collaboratively with cross-functional teams

- Knowledge of the fashion and textile industry is preferred