Customer Relations Manager - Sales - IT (3-4 yrs)

Job Title: Customer Relations Manager (Sales)

Location: Bangalore

About Us:

- We are looking for an experienced and dedicated Customer Relations Manager (CRM) to join our team.

- As a CRM, you will be the bridge between our customers and the organization, ensuring a seamless and exceptional customer experience.

- Your role will involve addressing customer inquiries promptly, resolving issues effectively, and collaborating with internal teams to enhance the customer journey.

Key Responsibilities:

Customer Relationship Management:

- Establish and maintain strong, positive relationships with existing clients.

- Respond promptly and effectively to customer inquiries and complaints across multiple communication channels (email, phone, social media).

- Monitor customer feedback and address issues proactively to ensure a high level of satisfaction.

Collaboration & Optimization:

- Work closely with internal teams (Marketing, Sales, Logistics, Product Development) to optimize the customer experience journey.

- Provide valuable insights and feedback from customer interactions to improve products, services, and processes.

Data Analysis & Strategy:

- Analyze customer data to identify patterns, trends, and opportunities for improving customer satisfaction and retention.

- Develop and implement effective customer retention initiatives, including loyalty programs and customized marketing campaigns.

Knowledge Management:

- Stay updated on industry trends, CRM tools, and best practices to enhance processes and ensure a competitive edge.

Key Requirements:

Education & Experience:

- Bachelor's or master's degree in Information Technology, Marketing, Business Administration, Communication, or a related field.

- Minimum of 3 years of experience in a customer-facing role, with a successful track record in customer relations and retention strategies.

Skills & Competencies:

- Strong problem-solving and time-management abilities.

- Proven ability to collaborate effectively across teams (Marketing, Pre-Sales, Finance).

- Customer-centric mindset with the ability to handle challenging client situations with patience and empathy.

Preferred Skills:

- Experience managing demand generation and sales.

- Knowledge of IT infrastructure and IT projects in government departments.

- Soft skills such as adaptability, empathy, and a proactive approach.

Why Join Us?

- Attractive pay package.

- Comprehensive health benefits.

- Opportunities for career progression.

- Inclusive and diverse workplace that welcomes candidates of all backgrounds.

Join Our Team!

If you are passionate about delivering exceptional customer service and driving customer satisfaction, we would love to hear from you.

Apply now to be a part of a dynamic and growth-oriented team!