Gameberry Labs - Manager - Customer Success (3-6 yrs)

Who We Are:

Gameberry Labs, a thriving mobile games studio established in 2017 and headquartered in Bangalore, has aimed for an extraordinary vision - to become the premier game development company on a global scale. As a bootstrapped and profitable startup, Gameberry Labs has taken the mobile gaming scene by storm. Since our inception in 2017, our games 'Ludo STAR' and 'Parchisi STAR' have captivated players around the globe, resulting in an impressive 250M+ downloads.

Our Belief:

Our profound belief in the transformative ability of mobile games lies in their power to reshape modern connections, entertainment, and learning experiences. We see them as personal buddies that boost our brains, melt away stress, and keep spirits high - anytime, anywhere.

Our Mission:

We want to make millions of people happy with games that they would love to grow old with. We are driven by a passion for creating exceptional gaming experiences that people will cherish for years to come. With our fearless team of dreamers and innovators, we are constantly pushing the boundaries of what's possible in the world of mobile gaming.

Highlight Reel:

We've rocked an impressive 250M+ game downloads.

We have made $150M+ in lifetime revenue from our games.

Both 'Parchisi STAR' and 'Ludo STAR' have hit 100M+ downloads individually.

We were in the list of Top 10 India HQ Games Publishers in 2021.

We have handled more than 1M+ concurrent users playing our game in 2020.

Cool Tidbits:

Our games attract a monthly player base equivalent to the population of Australia, with over 20M players engaging each month!

Players spend an astronomical 297.6 Mars Round Trips worth of time on our games daily!!

Job Requirement

Responsibilities:

Connect with specific players via Whatsapp/Email etc.

- Build a relationship with the players by engaging with them in conversations not specific to purchases. The basic conversation and relationship to be that of a friend who is here to help them get the most out of the game

- Understand various aspects of their gameplay including what drives their decision.

- Craft deals, packs and experiences based on what players value the most staying in bounds of what can be offered

- Helping players stay at the top in leagues, leaderboards and events (Whichever is of value to them).

- Engage users and nurture them in case they are about to be churned (input will be data from analysis of high payers).

Requirements:

- High level of ownership and bias for action.

- Empathy to understand top users' issues and resolve them in an effective manner.

- 2 years experience as a VIP Relationship Manager for English Language.

- Knowledge of best practices and CRM tools.

- Excellent verbal and written communication skills.

- Attention to detail, good observational skills, and problem-solving.

Your Adventure at Gameberry Labs:

At Gameberry Labs, we're all about riding the wave of new trends, and tech and building the best possible player experience that shapes the gaming universe. We strive to be at the forefront of casual game entertainment.

When you join us, you're stepping into a place where your ideas count and your impact matters.

We offer an autonomous studio setup that fosters fast decision-making, empowering you to make a significant impact and accelerate your professional growth.

Why Choose Us:

Freedom to be you.

Get in on a seriously competitive salary.

Hungry? Enjoy free daily lunches.

We've got your back with company-paid health insurance.

Team fun? It's our thing!

Opportunity knocks with limitless growth potential.

We're making a global splash.

Your playground: a studio that owns the P&L of its creations.

Inspiring, down-to-earth teams are our secret sauce.

Dive into challenges, learning, and growth at warp speed.

We want to take India to the list of "Top 10 Gaming Studios" in the World.

Ready to embark on this thrilling quest? Join us and let's create gaming history, one pixel at a time.