Branch Service Manager - For Gujrat Location

The role is accountable for the service within the assigned geography.

Professional capabilities reside.

1. Appointment, Enrolment, and Training of ASC on policies and processes.
2. Maintain MSL
3. Service delivery as per defined target of SLA
4. Ensure trade satisfaction and Maintain C-sat and increase NPS
5. Trade / CFA defective stocks are rectified immediately as per the defined process.
6. 100% audit of the work order and in warranty spares consumption and authorization.
7. Ensure timely checking and dispatch of claims to HO.
8. Coordination and reporting to Regional Service Manager.

The desired candidate Must have

• Similar experience 5-10 years.
• Must know Local Language.
• Must be skilled on MS Excell and Outlook.

Must have understanding of assigned geography service network.