It Support Executive

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or in-person visits.
  
• Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
  
• Manage asset inventory using Asset Management tools and perform regular audits to ensure accurate tracking.
  
• Collaborate with vendors for timely resolution of complex technical issues that require escalation.
  
• Maintain accurate records of all incidents reported by users and track progress until closure.