Mitsogo - Manager - Customer Success (7-10 yrs)

About Mitsogo :

Hexnode. Mitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.. Hexnode, the enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations across various sectors, driving the transformation to a seamless ecosystem of connected tools and revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our team. The ideal candidate will have a strong background in software products and a passion for helping customers succeed. This role is crucial in building long-term relationships with our clients, ensuring they achieve their desired outcomes while maximizing the value of our products.

Key Responsibilities:

- Client Relationship Management: Build and maintain strong relationships with key stakeholders in client organizations, ensuring their success with our products.

- Onboarding & Training: Lead the onboarding process for new clients, providing training and resources to help them effectively use our software.

- Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and driving improvements in our products and services.

- Performance Monitoring: Regularly assess customer health and satisfaction through surveys, feedback sessions, and analytics to proactively address any issues.

- Strategic Planning: Collaborate with clients to develop success plans that align their business objectives with our solutions.

- Upselling & Cross-Selling: Identify opportunities for upselling and cross-selling additional services and products to enhance customer value.

- Collaboration: Work closely with sales, product, and support teams to ensure a cohesive approach to customer success and product enhancements.

- Reporting: Track and report on key metrics related to customer satisfaction, usage, and overall success, providing insights to management.

Qualifications:

- MBA in a related field.

- 7+ years of experience in customer success, account management, or related roles within a software product company.

- Proven ability to manage multiple projects and client accounts simultaneously.

- Strong understanding of software product lifecycle and enterprise solutions.

- Excellent communication, presentation, and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Experience with CRM software and customer success tools.