Services Operations Coordinator

Job Overview

Mitratech is seeking a highly organized, detail-oriented Services Operations Coordinator to work closely with Professional Services project team members and leadership to help deliver client projects efficiently. The Services Operations Coordinator works with Project Managers to ensure that project reporting, project deadlines, and costs are clearly captured and kept up to date. Strong communication skills, the ability to develop and maintain strong relationships with both internal and external partners, as well as experience meeting hard deadlines is a must.

Essential Duties & Responsibilities:

• Assist with Opportunity creation, own Project creation and manage project accuracy
• Participate in meetings with project managers to ensure deadlines are being
  met and the project is kept on target; drive for results and deadlines
• Support project teams with resource planning and project bookings by updating our PSA system with all project resource plans and changes as needed
• Assist with project resource planning calls with the Professional Services team to resolve project resource needs and conflicts
• Work with project managers to create and update project schedules
• Drive internal process improvements and methodology within the services org as needed to ensure successful and satisfied clients
• Writing and documenting SOPs, flowcharts and other documents for services operations and communicating these to the services teams
• Manage the time entry cadence of the services teams
• May assist with additional Services Operations duties such as process development, template creation, meeting coordination, team communications, interdepartmental communications and intranet content management

Integral to delivering these responsibilities:

• Maintaining appropriate project status reporting
• Financial management
• Resource forecasting
• Change management

Requirements & Skills:

• Excellent organizational skills and the demonstrated ability to effectively coordinate, plan, monitor and track projects as described
• Ability to understand and report project costs against budgets and forecasts
• Extremely thorough with meticulous attention to detail, a strong sense of responsibility, and a high level of accountability
• A confident results-driven self-starter with sound decision-making skills who sets priorities and executes with minimal supervision
• Team player with strong analytical and problem-solving skills and the ability to negotiate alternative solutions in a diplomatic manner
• Ability to accurately review and monitor projects and tasks in order to forecast resources, identify scheduling problems, and to raise any issues in a timely fashion
• Proficiency in Excel
• Experience working with SalesForce, PSA tools such as Certinia, etc. is a plus, but not required
• Demonstrated success in project coordination with a fundamental knowledge of project planning processes and methodologies
• Strong auditing and data analysis skills
• Data integrity management

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.