Mirra Health Care - Application Support Analyst - Troubleshooting (5-7 yrs)

Job Description :

Role : Application Support Analyst

Company : Mirra Healthcare

Experience Required : 5 to 7 years

Location : Bangalore

About Mirra Healthcare :

Mirra Healthcare is a leader in healthcare technology, focused on enhancing patient care through innovative solutions. We provide cutting-edge software and support services to streamline healthcare operations.

Job Role : Application Support Analyst

- Ensure seamless operations and high performance of healthcare software applications.

- Act as a liaison between clients, development teams, and other stakeholders.

Key Responsibilities :

- Provide Level 2/3 support for enterprise healthcare applications.

- Troubleshoot and resolve technical issues promptly to minimize downtime.

- Monitor application performance and proactively identify potential problems.

- Log, prioritize, and manage support tickets in an ITSM tool.

- Coordinate with cross-functional teams for incident and problem resolution.

- Perform routine maintenance, including upgrades, patches, and performance tuning.

- Collaborate with IT and DevOps teams for effective system changes.

- Serve as the primary contact for clients regarding application issues.

- Communicate clear updates on issue resolutions and system performance.

- Create and maintain documentation for processes, FAQs, and best practices.

- Generate and share reports on application performance and incident trends.

- Train end-users and internal teams on application functionalities.

- Share knowledge with team members to enhance collaboration and expertise.

Required Skills and Qualifications :

Education : Bachelor's degree in Computer Science, IT, or a related field.

Experience : 5 to 7 years in application support, preferably in healthcare or SaaS.

Technical Skills :

- Proficiency in SQL, database management, and cloud platforms.

- Experience with monitoring tools, ITSM software, and web-based applications.

Soft Skills :

- Excellent problem-solving, communication, and interpersonal skills.

- Ability to work independently and in a fast-paced environment.

Certifications (Preferred) :

- ITIL, Application Support certifications, or similar.

Why Join Us?

- Work in a dynamic environment at the intersection of healthcare and technology.

- Competitive salary and benefits package.

- Professional growth opportunities with cutting-edge tools and technologies.

- Contribute to meaningful improvements in healthcare delivery