Senior VDI Administrator

Our client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. On behalf of our client, we are looking for a skilled Senior VDI Administrator to join our team remotely.
As a VDI (Virtual Desktop Infrastructure) Subject Matter Expert, you will be responsible for the management, configuration, and optimization of virtual desktop environments across various vendor platforms, including VMware, Citrix, and Amazon. Your role will involve implementing best practices for VDI deployment, configuration, and administration to support testing scenarios and ensure optimal performance. Additionally, expertise in vendor SDKs and APIs will be highly beneficial for this role.

Responsibilities:

• Deploy, configure, and maintain VDI environments (VMware Horizon, Citrix, Azure Virtual Desktop, Amazon WorkSpaces) for optimal performance.
• Monitor and troubleshoot system performance, identifying and resolving issues to ensure stability.
• Manage user profiles, permissions, and security, ensuring data integrity and compliance.
• Develop and execute testing strategies, report defects, and maintain system reliability.
• Utilize vendor SDKs and APIs to automate tasks and streamline VDI management.
• Implement disaster recovery plans to minimize downtime and ensure business continuity.
• Optimize VoIP and streaming audio within virtual desktops, collaborating with network and VoIP engineers.
• Manage Five9 applications using SCCM, ensuring compliance and efficient deployment.
• Collaborate with IT teams to align VDI configurations with business needs.
• Document processes, policies, and troubleshooting guides in Confluence and Jira for knowledge sharing.

• 5+ years of experience in designing, implementing, and managing VDI environments, preferably across multiple vendor platforms.
• In-depth knowledge of VMWare Horizon, Citrix Virtual Apps and Desktops, Azure Virtual Desktop (W365), and Amazon WorkSpaces.
• Proficiency in scripting and automation using PowerShell, Python, or similar languages.
• Strong understanding of networking concepts, including TCP/IP, VLANs, and routing.
• Familiarity with vendor SDKs and APIs for VMWare, Citrix, and Amazon VDI platforms.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
• Experience with VoIP technologies and audio optimization in virtual desktop environments is highly desirable.
• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

Nice to have:

• Certifications such as VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or AWS Certified Solutions Architect.

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.