Miratech - Genesys Developer - IVR (3-6 yrs)

Job Description :

We are looking for a Genesys IVR Developer, who will help us work on solutions and implement technologies that will improve user experience, to join our team. The project involves not only updating existing segments of IVRs but primarily focuses on developing new logic and introducing novel features.

Since the beginning of this year, our team has expanded its scope to include the development of a Voice BOT project.

Responsibilities :

- Develop the IVR code from pre-defined requirements.

- Develop, maintain and support complex solution requirements.

- Work with Dialog modules for voice recognition, AI and authentication.

- Participate in troubleshooting issues: analyzing logs and determining root cause.

- Deal with voice and chat bots with the core voice and multimedia functionalities.

- Partner closely with the Technical Architect, Engineering, Business Analysts.

- Quality Assurance and other cross-functional program team member.

Qualifications :

- 3+ years relevant experience required develop applications in Genesys Composer.

- 3+ years of relevant experience required using GRAT and GRE.

- Experience with Genesys Platform.

- Enterprise-scale IVR application development experience.

- Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI.

- Experience with CI/CD (Git, Jenkins, Maven, etc.)

- Experience with agile and scrum development methodologies.

- Experience with web services integration.

- Excellent troubleshooting and analytical skills in a complex, distributed environment.

- Knowledge in Azure Bot Service, Azure Cognitive services (ex: LUIS.ai), and QA maker Microsoft Bot framework.

Nice to have :

- Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, JAVA/J2EE.

- Nuance grammar development experience.

- Experience in automated testing desired.

- Knowledge of SQL and experience with relational databases.

- Experience with Spring framework.

- Bachelor's degree in a technology discipline or equivalent experience.

- Experience with web server like Tomcat.