Miratech - Senior Amazon Connect Developer - Contact Center (7-10 yrs)

We are seeking a highly skilled Senior Amazon Connect Developer to join our team.

The ideal candidate will have 7-10 years of experience in a contact center environment and a strong background in developing and implementing Amazon Connect contact flows.

This is an exciting opportunity to leverage your expertise in AWS technologies and work on cutting-edge contact center solutions.

Key Responsibilities :

- Design and develop Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.

- Implement call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging.

- Develop custom logic using AWS Lambda to enhance contact center functionality.

- Work closely with onshore/offshore developers and business stakeholders to ensure effective coordination and execution of project requirements.

- Troubleshoot and resolve issues within the contact center environment to ensure optimal performance and efficiency.

- Contribute to the development and maintenance of CI/CD pipelines using Terraform, CloudFormation, or Go CD.

- Ensure the smooth functioning of AWS Lambda APIs and integrate them into the contact center system.

- Collaborate with cross-functional teams to continuously improve the contact center solutions.

Required Qualification :

- 7-10 years of experience in a contact center environment (Genesys, Avaya, Cisco).

- 4+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.

- Strong background in designing and implementing call routing systems with dynamic messaging, including routing profiles, queues, callbacks, and holiday routing.

- Solid working experience with Python, Node.js, or Java, with a focus on AWS Lambda APIs.

- Experience with development and version control tools like GIT, GitHub, and TFS.

- Proficiency in CI/CD pipelines using Terraform, CloudFormation, or Go CD.

- Strong debugging, troubleshooting, and problem-solving skills.

- Excellent communication and analytical abilities with a proven track record of effectively coordinating with onshore/offshore teams and stakeholders.

- Looking for immediate or resources with maximum 30 days' notice.

Nice to Have Skills :

- Experience with additional AWS services such as Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Elastic Search, Kibana, and Kinesis.

- AWS Certification (i.e., AWS Certified Solutions Architect, AWS Certified Developer, etc.) is a plus.