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IVR Solution Architect with Google Dialogflow
Miratech
·
8-9 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
IVR Solution Architect with Google Dialogflow
Miratech
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a skilled Solution Architect with Google Dialogflow experience who has not just the designer s aspect but strong technical skills to design and implement purpose-driven solutions for upgrading existing IVR bot systems to Google Dialogflow CX. This role will oversee the entire process from solution design and development to full implementation ensuring seamless data migration across various bot platforms. The ideal candidate will align these solutions with evolving business needs and industry trends, driving impactful improvements in our bot systems.
Project Details:
This project is with an established client in the healthcare sector, introducing a new line of business. The contact center environment is undergoing a major transformation, migrating the IVR-based bot framework to the latest cloud technologies. As part of this upgrade, new bots are being developed using Google Dialogflow CX, enhancing functionality and streamlining customer interactions.
Responsibilities:
- Design and integrate solutions within the enterprise environment, ensuring seamless compatibility and compliance with technical and business requirements.
- Recommend best practices, design patterns, and the appropriate technology stack to optimize solution efficiency.
- Identify the APIs needed (Analysis and onboarding). Also designing high level design for the middleware teams to enable them to produce MW services.
- Creating and/or modify technical design (Container, KVPs, service calls, specific skills like iDAuth, etc), but not generic design.
- Define infrastructure needs, including Google Dialogflow CX, Azure Cloud resources, Large Language Models, focusing on configuration and security.
- Translate business requirements into actionable outcomes, preparing technical documentation for development, including data interfaces, API specs, and security measures.
- Collaborate with UX designers to define the end-to-end caller experience, ensuring a cohesive user journey.
- Conduct code reviews, support backlog refinement, and assist in troubleshooting, ensuring quality and consistency in deliverables.
- Monitor and optimize voice applications and backend interactions, coordinating with the DevOps team and utilizing tools like Splunk and Azure App Insights for effective implementation oversight.
- Support performance testing using JMeter and Dynatrace, ensuring that test plans accurately simulate live production traffic for new implementations.
- Over 5 years of experience in software engineering design and architecture.
- 3+ years of experience with Google Dialogflow CX and large language models (LLM).
- At least 2 years of expertise in Azure Cloud resources and serv
Employment Type: Full Time, Permanent
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What people at Miratech are saying
Solution Architect salary at Miratech
reported by
2
employees
with 8
years exp.
₹51.3
L/yr - ₹56.7
L/yr
84%
more
than the average Solution Architect Salary in India
View more details
What Miratech employees are saying about work life
based on 11 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Miratech Benefits
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