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CCAI Bot Developer
Miratech
posted 2d ago
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Flexible timing
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Job Description
Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities.
Responsibilities:
- Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX
- Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
- Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
- Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
- Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
- Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
- Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
- Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.
- 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
- Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
- Ext
Employment Type: Full Time, Permanent
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based on 11 employees
Flexible timing
Monday to Friday
No travel
Night Shift
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