IT Support Specialist L2

As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station.

Note: This role requires the successful candidate to be in office, however some work-from-home days will be available.

Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)
Image Mac, Windows, and Linux computers and configure these computers for employees
Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
Perform small project based work to improve IT and other systems
Showcase your knowledge by training other employees on new applications, hardware, and more

HS Diploma or GED
Minimum 2+ years of IT industry experience
VOIP administration experience
Experience troubleshooting Chrome OS
Command-line Unix experience
An understanding of A/V concepts and functionality
Experience with GSuite tools including GMail, Google Docs, and Google Calendar
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
A history of expanding your knowledge via technical training (self-taught and/or formal) and certification.
A drive to assist customers and solve their technical problems
End-user support experience for MacOS, Chrome, and Windows
Problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over wifi and VPN
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work some weekend days