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9 Microscan Computers Jobs
Executive – Customer Management
Microscan Computers
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle inbound and outbound calls & emails from customers and clients.
- Identify customer needs, resolve issues, and provide appropriate solutions.
- Perform troubleshooting as per SOP and maximize ROL.
- Upsell other products wherever required.
- Follow the customer service script provided by the company for consistency.
- Stay informed about company policies and website FAQs for policy-related answers.
- Maintain good customer relations.
- Meet personal targets and contribute to team targets.
- Maintain records of customer conversations and analyze data when required.
- Write and submit timely reports on performance, targets, and customer queries.
- HSC passed or Graduate from any stream.
- 0 - 3 months of prior experience in customer service or call centers (preferred).
- Good knowledge of CRM practices and systems (optional).
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target-achieving skills.
- Excellent communication and listening skills with a good command of English, Hindi, and Marathi (optional).
Employment Type: Full Time, Permanent
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What people at Microscan Computers are saying
What Microscan Computers employees are saying about work life
based on 24 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Microscan Computers Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Work From Home 
Education Assistance 
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