Manager - Service Delivery

Required Skills
Behavioral | Aptitude | Managerial Skills
Functional | IT Operations Management | Financial Management
Functional | IT Operations Management | Business Relationship Management
Behavioral | Microland Skills | Execution Excellence

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:

1. Technology:
Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
2. Business Development:
- Understand and New Business cases and client needs
- Understand and Develop new structure of Organization and effective Solution
- Demonstrate delivery methodology to Prospective clients
- Costing and Pricing for new Business cases
3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas
- Identify and Define new delivery methodology
- Identify and Define skills and capabilities of new managers, and identify needs for development
- Identify different thresholds for achievements.