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Microland

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373 Microland Jobs

Lead - Incident Management

7-10 years

Pune

1 vacancy

Lead - Incident Management

Microland

posted 13hr ago

Job Description

Required Skills
Behavioral | Aptitude | Tasks Related Skills
Behavioral | Microland Skills | Execution Excellence
Behavioral | Aptitude | Data Related Skills

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

1. Define monitoring and measurement parameters for the process in-line with defined deliverable and signed-off SLA
2. Train team members on changed processes/procedures
3. Give feedback basis performance against benchmark Incident Management (IM)
4. Identify process deficiency to drive efficiency
5. Achieve improved availability through improved service restoration methods
6. Identify training needs, Analyze cause and effect at process level,
7. Change Management (CM) Present and review change plans to identify anomalies, Analyze change records/process and establish trends and problems, Implement change process through training/coaching
8. Configuration Management - Audit CMDB for correctness and completeness of Cis (Configuration Information), Analyze process for deficiency, run training campaign, Audit and review process to strengthen CMDB process management
9. Release Management (RM), Analyze the Releases from quality, timelines view, Supply inputs to Incident and Problem management teams
10. Availability Management (AM) - Implementation of Availability Management process on basis of: Business Plans, Customer SLA s, Risk identification mechanism
11. Compliance management - Deliver trainings on defined Processes, metrics and audits, Process performance monitoring to identify actual and potential failure modes, take necessary actions to improve performance
12. Financial Management (FM) - Allocate costs as per catalogue for services obtained, Monitor correctness of process
13. Capacity Management (CM), Delegate responsibility for performance and capacity monitoring and alerting tasks, Report provision and advice to other areas of IT and the business.
14. ITSCM - Decide on Initiating BCM, Define policies, process authority SLA management, Create and update service catalogue, Update and run service improvement program ITSM, Define and manage IT Security policy
15. Vendor Management (VM), Define VM in RFP, selection, compliance criteria on various requirements

Employment Type: Full Time, Permanent

Read full job description

Microland Interview Questions & Tips

Prepare for Microland Incident Manager roles with real interview advice

Top Microland Incident Manager Interview Questions

Q1. Have you handle most difficult incident? If Is! What is your approach and what is the learning
Q2. What is problem management and change management?
Q3. What are switching technologies used in day to day life of network engineer
View all 81 questions

What people at Microland are saying

2.2
 Rating based on 6 Incident Manager reviews

Likes

Little bit of flexibility here and there...Job security...

Dislikes

Microland as a company not organized well and managers have anxiety issues and blame agents for process gaps. So much politics in increments and promotions.

  • Salary - Poor
  • +5 more
Read 6 Incident Manager reviews

Incident Manager salary at Microland

reported by 46 employees with 3-8 years exp.
₹3.2 L/yr - ₹11.9 L/yr
7% less than the average Incident Manager Salary in India
View more details

What Microland employees are saying about work life

based on 1.6k employees
60%
49%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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