Staffing Delivery Manager (8-11 yrs)

Job Title: Staffing Delivery Manager

Location: Bangalore

Company: Microgreen Technologies

Industry: IT Staffing and Recruitment

Experience: 8-12 years in staffing (with a focus on contractual hiring) and account management in staffing companies

Key Account: Infosys (or similar large IT clients)

Employment Type: Full-Time

Job Summary:

- We are looking for an experienced Staffing Delivery Manager with a strong background in contractual hiring and managing large staffing accounts, particularly Infosys or similar clients.

- The ideal candidate will lead the recruitment delivery process, ensure seamless communication between the recruitment team and clients, and maintain high levels of client satisfaction.

Key Responsibilities:

Delivery Management:

- End-to-End Recruitment Delivery: Oversee the full lifecycle of recruitment for contractual positions, ensuring timely fulfillment of client requirements.

- Team Leadership: Manage and mentor a team of recruiters to meet delivery targets for IT contract staffing.

- Candidate Pipeline: Ensure a strong pipeline of qualified candidates by working closely with the sourcing and recruitment teams.

- Client-Specific Delivery: Tailor the recruitment strategy to meet the specific demands of large accounts like Infosys, ensuring alignment with client expectations.

Account Management:

- Primary Client Contact: Act as the key point of contact for the Infosys account, fostering a strong client relationship through regular communication and updates.

- SLAs and KPIs: Ensure delivery adhere to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), regularly tracking progress and sharing reports with the client.

- Client Retention & Growth: Identify new business opportunities within existing client accounts, working to expand services or solutions where possible.

Operational Excellence:

- Compliance & Contract Management: Ensure all contracts, labor laws, and client-specific requirements are followed.

- Issue Resolution: Handle escalations and resolve client concerns quickly to maintain high levels of client satisfaction.

- Performance Reporting: Regularly prepare and present performance metrics, hiring timelines, and other relevant data to internal stakeholders and clients.

Vendor & Partner Management:

- Vendor Relationships: Manage relationships with third-party vendors when needed to meet high-volume hiring demands.

- Partnership Development: Build and maintain strong working relationships with partners to support recruitment efforts.

Key Requirements:

Educational Qualification: Master's degree in HR, Business Administration, or related fields.

Experience:

- 8+ years in staffing and recruitment, with extensive experience in contractual hiring.

- Proven experience in managing large client accounts, especially Infosys or similar IT clients.

Skills:

- Strong leadership, project management, and problem-solving skills.

- Excellent communication, client relationship, and negotiation skills.

- Deep understanding of the IT industry and contractual hiring processes.

Preferred Skills:

- Experience with ATS systems (e.g., Taleo, Bullhorn) and CRM tools.

- Prior experience managing large staffing projects for Tier-1 IT clients.

- Strong knowledge of staffing compliance, labor laws, and contractual hiring trends.

Personal Attributes:

- Client-Focused: Ability to maintain high client satisfaction levels through consistent communication and service delivery.

- Results-Driven: A self-starter who is focused on achieving hiring targets and delivering outstanding service.

- Leadership: Motivates and manages teams effectively to meet recruitment objectives