Workplace Manager

Workplace Manager

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KEY EXPECTED ACHIEVEMENTS

1. Workplace Operations & Service Delivery

• Lead end-to-end workplace service delivery across all countries in the zone.
• Collaborate on for software delivery, inventories, device management, patching, and packaging
• Maintain high standards for asset management and workplace process optimization.
• Manage the Workplace budget and forecasting across the zone.

2. Digital Workplace & Transformation Initiatives

• Drive digital workplace initiatives to enhance employee productivity and user experience.
• Ensure smooth adoption of workplace changes and IT projects by aligning with end-user needs.
• Implement automation and self-service solutions to optimize IT support and device lifecycle management.

3. Onsite Support & Service Performance Management

• Oversee onsite support services, ensuring SLAs and performance metrics are met.
• Work closely with local IT teams to improve incident resolution, service requests, and technical support.
• Conduct regular service reviews to enhance operational efficiency.

4. Collaboration with Partners & Stakeholders

• Manage and collaborate with third-party service providers and vendors for efficient workplace operations.
• Align workplace strategy with management, country teams, and zone-level leadership.
• Coordinate with cross-functional teams for continuous improvement and implementation of best practices.

5. Workplace Change & Project Management

• Lead workplace technology projects, ensuring successful implementation and user adoption.
• Manage software rollouts, patching cycles, and device upgrades while minimizing disruption.
• Support change management initiatives by communicating and training end-users on new tools and processes.

Technical Skills Required

• Exposure in workplace technologies, including:
  • MS Digital Workplace tools
  • Software deployment & patching (SCCM, Intune or equivalent).
  • IT Asset Management & Device Lifecycle Management.
  • Digital workplace tools (Microsoft 365, virtual desktops, etc.).
• Strong understanding of ITIL frameworks, service management, and incident resolution.
• Experience managing onsite support teams and vendor relationships.
• Proven track record in workplace transformation and change management.
• Ability to work flexibly across different time zones and manage cross-functional teams.

Preferred Certifications:

• ITIL v4 Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Availability

• Flexibility to work from the office 3-4 days a week.
• Availability to collaborate with global teams across different time zones.