Collaboration Manager

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Availability

• Work Schedule : Flexibility to operate 3-4 days from the office.
• Global Collaboration : Work with teams across countries and time zones

MISSION :

The Collaboration Manager is responsible for managing and evolving Microsoft 365 operations across the Zone, covering all sites. The role emphasizes delivering a seamless user experience through M365 tools, implementing service changes, and driving adoption of new collaboration tools and processes. The leader will also provide advanced support for Microsoft Power Platform, manage budgets for collaboration services, and foster user engagement through building communities and animating champions within the organization.

Experience:

Technical Skills Required:

Proven expertise in M365 and Power Platform, as well as IT service delivery and change management.

Microsoft 365 Tools:

• Advanced knowledge of Microsoft 365 suite, including Teams, SharePoint, OneDrive, Outlook, and Exchange.
• Proven ability to manage and optimize M365 services for large-scale operations.

Microsoft Power Platform:

• Proficiency in Power BI, Power Automate, and Power Apps for advanced support, automation, and app development.
• Experience in coaching users and building custom solutions using the Power Platform.

Change and Adoption Management:

• Expertise in leading adoption initiatives and driving user engagement with new tools and processes.
• Strong communication and facilitation skills to animate champions and build user communities.

Service and Budget Management:

• Experience managing budgets for IT services and projects.
• Familiarity with ITIL processes, including incident, change, and problem management.
• Good exposure to ServiceNow tool

KEY EXPECTED ACHIEVEMENTS:

Microsoft 365 Operations Management:

• Oversee Microsoft 365 service delivery across all Zone sites, ensuring optimal service performance and user satisfaction.
• Manage day-to-day M365 operations, including monitoring and resolving issues related to Teams, SharePoint, OneDrive, Outlook, and Exchange.
• Implement and manage product and service changes for M365 tools to enhance user experience and support business requirements.

Microsoft Power Platform Support:

• Provide advanced support for Microsoft Power Platform, including Power BI, Power Automate, and Power Apps.
• Coach and train key users to utilize the Power Platform effectively for automating workflows and creating custom applications.
• Identify opportunities to leverage Power Platform tools to streamline processes and improve efficiency.

Change and Adoption Management:

• Lead M365 service change and adoption projects to ensure smooth implementation and acceptance among end users.
• Act as the Adoption Leader for the Zone, driving initiatives to promote the use of new collaboration tools and processes.
• Build and animate user communities, including IT delivery leaders and champions, to encourage collaboration and engagement.
• Represent the Zone in global adoption teams, advocating for local needs and aligning with group strategies.

Budget and Vendor Management:

• Manage the budget for collaboration services, ensuring cost efficiency and alignment with organizational goals.
• Collaborate with vendors to ensure high-quality service delivery and negotiate contracts as needed.

Stakeholder Collaboration:

• Collaborate with country IT teams, business leaders, and global service lines to align collaboration services with organizational objectives.
• Facilitate communication and alignment between local and global teams, ensuring consistent service delivery.
• Foster cross-functional collaboration across diverse time zones and cultural contexts.

Innovation and Continuous Improvement:

• Stay updated on the latest advancements in Microsoft 365 tools and Power Platform to drive innovation and deliver cutting-edge solutions.
• Continuously explore opportunities to enhance collaboration tools and user experience.
• Monitor feedback and service performance to identify areas for improvement and implement best practices.