Sales Coordinator

Role & responsibilities

• Engage with customers to understand their needs and requirements in order to provide appropriate solutions.
• Efficient in handling a team.
• Prepare documents required for the completion of sales, including sales quotation, PO, WO and PI
• Coordinate with different departments to ensure the smooth production and delivery of orders
• Prepare the MIS for sales quotation and Proforma invoice
• Share details with customers as and when required, including details on dispatch, PI, insurance etc.
• Update daily sheets for open and dispatched orders, payment details and orders in production
• Provide product information and sales support to customers, addressing any inquiries or concerns they may have.
• Maintain strong customer relationships by ensuring regular communication and addressing customer feedback.
• Collaborate with internal teams, including sales, operations, and technical support, to coordinate customer requests and provide timely resolutions.
• Meet sales targets and objectives by actively promoting products and services to potential customers.
• Identify and pursue opportunities to upsell or cross-sell products to existing customers.
• Stay updated on industry trends, market conditions, and competitors' activities to provide valuable insights and recommendations to the sales team.
• Assist in the development and implementation of sales strategies and initiatives.
• Should be well verse about sales coordination for Domestic and International
• Knowledge of tender documentation and submission on GEM and various other portals.

Preferred candidate profile

• Bachelor's/Masters degree in business administration, marketing, or a related field.
• Proven experience in sales or customer service roles, preferably in a related industry.
• Excellent interpersonal and communication skills.
• Strong customer focus and the ability to understand and address customer needs.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using CRM software (SAP) and MS Office applications.
• Strong organizational and time management skills.
• Ability to work under pressure.