ServiceNow Practice Director/Practice Head (8-15 yrs)

ServiceNow Practice Director/ServiceNow Practice Head

Role : ServiceNow Practice Director/ServiceNow Practice Head

Location : Hyderabad

Mode of Work : WFO

Requirements :

- Deliver Pre-Sales presentations around the ServiceNow deployment methodology.

- Plan and deliver project kick-off meeting.

- Implement techniques to improve engagement productivity through the product lifecycle.

- Deliver ITIL based Gap Analysis workshops to assist customer derive product requirements.

- Engagement management of multiple ServiceNow projects on behalf of ServiceNow to an APJ customer base.

- Be single point-of-contact/escalation point for customer to ServiceNow

- Hold regular project review meetings and project status reporting with customer.

- Identity up sell opportunities and provide details to Sales/Account Managers

- MBA is a plus.

5+ years of leadership experience in a professional services organization in one or more of the following roles :

- 5+ years of experience building high performance teams in ServiceNow

- Industry certifications that include one of more of the following : ServiceNow Administrator, ITIL v3 Foundation, Advanced ITIL Certifications, PMP, Agile, or Scaled Agile, etc.

- 3 to 5 years of designing and developing service capabilities in ServiceNow.

- 3 to 5 years of managing and delivering service portfolios.

- 3 to 5 years of working with service channel organizations and their partners.

- Understanding the basic users of development tools and/or software, such as : ServiceNow Platform, MS Office, MS Visio, MS Project, Adobe Professional

- Highly motivated, driven and passionate about the intersection of technology and business challenges,

- Dedication and commitment to customer success.